Terms of service

Welcome to Al-hoor. By accessing or making a purchase from our website, you agree to be bound by the following terms and conditions. Please read them carefully before using our site.

1. General Information
Al-Hoor is an online store offering luxury abayas. All products listed are subject to availability, and we reserve the right to modify, discontinue, or change product details or pricing at any time without prior notice.

2. Orders & Payment
By placing an order, you agree that all information provided is accurate and complete. We accept payments through secure third-party payment gateways. Full payment is required before your order is processed and shipped. Once an order is placed, you will receive an email confirmation with your order details.

3. Pre-Orders
Some of our exclusive designs are available on a pre-order basis. Pre-orders are made-to-order items that require additional production time. Full payment is required at the time of placing the pre-order to confirm your purchase. Estimated delivery times will be mentioned on the product page, but please note that these are approximate and subject to change. Pre-orders cannot be canceled or refunded once production begins, but size exchanges may be accommodated depending on availability.

4. Shipping & Delivery
We offer delivery within Unites States and internationally. Shipping fees and delivery times vary depending on your location. Once your order is dispatched, you will receive a tracking number via email. We are not responsible for delays caused by shipping providers or customs processes.

5. Returns & Exchanges
We accept returns or exchanges within 30 days of delivery, provided the item is unworn, in its original packaging, and with tags attached. Custom orders and pre-orders are not eligible for returns, but may be exchanged for a different size if available. Shipping fees are non-refundable. Please contact us at [Your Email] to initiate a return or exchange.

6. Product Disclaimer
All products are handmade with premium fabrics, and slight variations in embroidery, beading, or color may occur. These variations are not considered defects but part of the product’s unique craftsmanship.

7. Intellectual Property
All content on this website, including product images, logos, and text, is the property of Al-Hoor and may not be copied, distributed, or used without prior written permission.

8. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, store, and use your personal information.

9. Governing Law
These Terms of Service are governed by the laws of United States, and any disputes will be subject to the jurisdiction of the courts in New York.

10. Contact Us
For any questions regarding our Terms of Service, please contact us at contact@alhoorabayas.com .